Refund policy
All Sales Final
All sales are final. We do not offer returns, refunds, exchanges, or cancellations once an order has been placed.
If you have questions about an item or would like additional information before purchasing, please contact us prior to placing your order. We are happy to provide additional photos, videos, measurements, or details whenever available.
If there is an error with your order information, please contact us immediately. While we cannot guarantee changes after an order is placed, we may be able to update information before shipment.
Order Issues
Customer satisfaction is important to us. If you experience any issue with your order, please contact us within 48 hours of confirmed delivery at Info@CutesiePie.com.
All concerns will be reviewed on a case-by-case basis. Failure to report issues within 48 hours may limit our ability to assist with claims.
Manufacturer & Vendor Warranties
Most items sold by Cutesie Pie Boutique are not covered by a warranty unless specifically stated in the product listing.
If a manufacturer or vendor warranty is available, we will gladly provide any warranty information supplied to us and assist with warranty-related claims when possible.
Clothing Orders
Please review your order carefully before checkout to ensure sizing, color selections, and product choices are correct.
Size charts are provided when available. Clothing generally runs true to size unless otherwise noted in the product description.
Preloved Luxury Items
All Preloved Cutesie Luxury items are sold in as-is condition and are not covered by warranties.
Please carefully review all photos, videos, measurements, condition details, and descriptions prior to purchase. We encourage buyers to request any additional information before purchasing, as all preloved luxury sales are final.
Shipping & Insurance
Once an order has been accepted and scanned by the shipping carrier, it is under the carrier's control.
Standard carrier coverage may be limited. Customers are responsible for purchasing any additional insurance desired for higher-value shipments unless otherwise stated in the listing.
👜 Preloved Cutesie Luxury items include complimentary insured shipping.
Claims for loss or damage are subject to carrier investigation and approval.