Shipping policy
Processing Time
Please allow up to 2 business days for order processing and shipment.
Tracking information is automatically generated and sent to the email address provided at checkout once your order has shipped.
Shipping Schedule
📦 USPS & FedEx Shipments
- Monday or Tuesday
- Thursday
- Friday
- Orders must be received by 4:00 PM EST on shipping days to be included in that day's shipment when possible.
📦 UPS Shipments
- Friday only
- Orders must be received by 9:00 AM EST Friday to be included in that week's UPS shipment.
Shipping schedules are subject to change during holidays, severe weather, carrier delays, or other unforeseen circumstances.
Transit Times
Transit times are determined by the shipping service selected at checkout and the destination address.
Delivery dates are estimates provided by the carrier and are not guaranteed by Cutesie Pie Boutique.
Insurance
Orders include carrier-provided coverage where applicable.
Customers are responsible for purchasing additional shipping insurance at checkout for orders exceeding $100 in value, unless otherwise stated.
👜 Preloved Cutesie Luxury items include complimentary insured shipping.
Lost, Stolen, or Damaged Packages
Once an order has been accepted and scanned by the shipping carrier, it is under the carrier's control.
Cutesie Pie Boutique is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged in transit.
Any claims for loss or damage must be filed with the shipping carrier. Reimbursement, when applicable, is subject to carrier approval and claim determination.
Customers must report any shipping damage, missing items, or order discrepancies within 48 hours of confirmed delivery.